We are sorry to hear our products won't fit your needs. We normally are able to cancel your order, but it depends on the stage your order is in, we try our best to process our orders as soon as possible. Please contact customer service by email and let us know you want your order cancelled. Email customer service (firstname.lastname@example.org) Subject line: Urgent Cancel Order let us know your order confirmation number and that you wish to cancel.
When we get this urgent email, it is the first thing for us to look into.
Please note: We cancel orders that have products that are already personalized or if the package has already shipped.