What is Shipping Insurance?

Shipping insurance provides coverage for your entire order against any damage or loss that may occur during transportation. While we take great care in packing your items, once a shipment leaves our warehouse, it is the responsibility of the freight company to ensure its safe delivery. We highly recommend purchasing shipping insurance, especially for fragile items like glassware.

Here's how shipping insurance works:

• If you select shipping insurance and items arrive damaged or if the package is missing: Contact us ASAP via email with your order confirmation number, a brief description of the damage, and photos of the damaged items. We will assist you in replacing the items or issuing a refund for the damaged/missing items only.

• If you do not select shipping insurance: You will need to file a claim directly with FedEx for any damages or lost packages.

Shipping insurance provides peace of mind, ensuring that any issues caused during shipping are addressed promptly and efficiently.