Personalization preview not working - Desktop device

If you’re having trouble with the personalization preview, try the following steps:

1. Clear Browser Cache and Cookies: The issue may be related to your browser’s cache or cookies. Clearing them might resolve the problem.

2. Try Incognito/Private Mode: Check if the issue persists in your browser’s incognito or private mode. You can open an incognito window by pressing Ctrl + Shift + N (on Windows) or Cmd + Shift + N (on Mac).

If the problem continues after trying these steps, please contact us for further assistance.