Check that your characters are within the allowed parameters. If you are using a mobile device and an error message pops up and says "invalid character", you may be typing a character we do not accept. We do have articles inside <a href="https://weddingstar.kb.help/product-personalized/" target="_blank">Product - Personalized</a> that have the character requirements for certain products.
Please email <a href="mailto:info@weddingstar.com" target="_blank">customer service</a> if this does not help.&nbsp;
Subject line: Technical Support Personalization 
Please include the following:
•URL / website link of the page you are on
•The text/message you are trying to type in
•If Applicable: What design/color/font options did you chose?

Check that your characters are within the allowed parameters. If you are using a mobile device and an error message pops up and says "invalid character", you may be typing a character we do not accept.  We do have articles inside Product - Personalized that have the character requirements for certain products.
Please email customer service if this does not help. 
Subject line: Technical Support Personalization 
Please include the following:
•URL / website link of the page you are on
•The text/message you are trying to type in
•If Applicable: What design/color/font options did you chose?

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