Personalization is not being accepted

If you’re encountering issues with personalization not being accepted, please check the following:

1. Character Limits and Restrictions: Ensure that your characters comply with the allowed parameters. Some products have specific character requirements or restrictions, which are detailed in the articles within the "Product - Personalized" section.

2. Invalid Characters: If you receive an error message saying "invalid character" on a mobile device, you might be using a character that is not supported. Double-check the allowed characters for the product you are customizing.

If these steps do not resolve the issue, please email our customer service team for further assistance. Use the following details in your email:

Subject Line: Technical Support Personalization

Include:

• The URL or website link of the page where you are experiencing the issue
• The text/message you are trying to enter
• Design/Color/Font Options: If applicable, specify the design, color, or font options you selected

We’ll be happy to help resolve the issue for you.