We are sorry to hear that you haven&rsquo;t received your package despite it showing as delivered. Here&rsquo;s what you can do:
<ol>
<li>
Check Around Your Property: Sometimes packages are left in a different location than expected, such as a back porch or with a neighbor. Please check around your property and with any household members or neighbors.
</li>
<li>
Contact the Carrier: Reach out to FedEx to see if they have additional details or can provide any assistance in locating the package.
</li>
<li>
Verify Delivery Details: Ensure that the shipping address provided was correct and matches the delivery location.
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Check Signature Release: If your order required a signature upon delivery, check the signature release to see who signed for the package. This might provide clues about its location.
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Contact Us: If you&rsquo;re still unable to find your package, please contact our customer service (<a href="mailto:info@weddingstar.com" target="_blank" rel="noopener">info@weddingstar.com)</a>&nbsp;with the subject line "Package Missing" and include the following information:
<ul>
<li>Your Transaction Order Number</li>
<li>Your Shipping Address</li>
</ul>
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</ol>
We will investigate the issue and work with the carrier to resolve it. We apologize for any inconvenience and appreciate your patience as we assist you with this matter.

We are sorry to hear that you haven’t received your package despite it showing as delivered. Here’s what you can do:

 1. Check Around Your Property: Sometimes packages are left in a different location than expected, such as a back porch or with a neighbor. Please check around your property and with any household members or neighbors.

 2. Contact the Carrier: Reach out to FedEx to see if they have additional details or can provide any assistance in locating the package.

 3. Verify Delivery Details: Ensure that the shipping address provided was correct and matches the delivery location.

 4. Check Signature Release: If your order required a signature upon delivery, check the signature release to see who signed for the package. This might provide clues about its location.

 5. Contact Us: If you’re still unable to find your package, please contact our customer service ( with the subject line "Package Missing" and include the following information:
    
    * Your Transaction Order Number
    * Your Shipping Address

We will investigate the issue and work with the carrier to resolve it. We apologize for any inconvenience and appreciate your patience as we assist you with this matter.

My order says delivered but, I don't have my package. 

I don't have my order confirmation number, can you send me it?