Free shipping discount not being applied

Please check to see if the following apply: 

•You are from the continental USA, Canada, or the UK mainland?

If no, we do not have free shipping to your location.

•Did you choose a shipping method with faster delivery times?

If yes, Free shipping is only available for standard shipping.

•Is your product order value after discounts over $99/ £59? * Taxes or other non-product charges can not be added to make the minimum amount. 

If yes, please email customer service. Subject line: Free Shipping not applied

 Please include the following:

• Your shipping address

•A screenshot of your shopping cart or a list of the products you are ordering