Difficulties on website

If you’re experiencing issues with our website, try the following steps to resolve the problem:

1. Clear Browser Cache and Cookies:

   • Google Chrome: Click the three vertical dots in the top right corner > More tools > Clear browsing data. Select "Cookies and other site data" and "Cached images and files", then click "Clear data".
   • Mozilla Firefox: Click the three horizontal lines in the top right corner > Settings > Privacy & Security. Under "Cookies and Site Data", click "Clear Data" and ensure both options are checked, then click "Clear".
   • Microsoft Edge: Click the three horizontal dots in the top right corner > Settings > Privacy, search, and services. Under "Clear browsing data", click "Choose what to clear", select "Cookies and other site data" and "Cached images and files", then click "Clear now".
   • Safari (Mac): Go to Safari > Preferences > Privacy > Manage Website Data. Click "Remove All", then "Remove Now".
   • Safari (iPhone/iPad): Go to Settings > Safari > Clear History and Website Data, then confirm by tapping "Clear History and Data".

2. Try Incognito/Private Mode:

   • Chrome: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
   • Firefox: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).
   • Edge: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
   • Safari: Press Cmd + Shift + N (Mac) or use the menu option.

3. Check Browser Extensions: Some extensions can interfere with website functionality. Try disabling them to see if that resolves the issue.

4. Update Your Browser: Ensure you are using the latest version of your browser. Outdated browsers might not work well with modern websites.

5. Try a Different Browser or Device: Check if the issue persists on another browser or device to determine if it’s specific to your current setup.

6. Disable VPN/Proxy: If you’re using a VPN or proxy, try disabling it to see if it affects your access to the website.

7. Check Your Internet Connection: Ensure your internet connection is stable. Connectivity issues can sometimes cause problems with website functionality.

8. Ensure Website Compatibility: Verify that the website is compatible with your browser and device settings.

If you’ve tried these steps and are still having trouble, please contact our customer service team with a detailed description of the issue, including any error messages you encounter.