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My order says delivered but, I don't have my package.

If tracking shows the package as delivered online, sometimes the courier will hide the package or give it to a neighbor. Please make sure you check the following before contacting customers service:

• If you have signature required, check the signature release to see who signed for the package.

• Check around your home, as well as with your neighbors first to see if the courier placed it in a secure location that would prevent any theft. 

If you are still not able to find your package, please contact customer service Subject line: Package Missing please include the following information.

•Your Transaction Order Number

•Your Shipping Address